The delivery of world-class technical support has been key to the success of NetCentrix in recent years. With access to a 24 hour technical service desk, manned by fully trained systems engineers, our clients have the confidence that help is always at hand. The dedicated NetCentrix field engineering team also ensures that any issue which cannot be resolved remotely will be attended to on-site using our own trained professionals. By utilising intelligent remote monitoring technology, NetCentrix engineers can often respond to hardware failures before ‘business as usual’ is affected.
ITIL has played a big part in the development of the NetCentrix services portfolio. The centralised service desk was designed and implemented to ITIL V3 standards to ensure that the focus on service delivery remains at the forefront of our goals as a company.
NetCentrix offer both hardware and software support to customers, based around contracted SLA’s. The range of services provided can be fully customised to meet your individual requirements.